Effective Date: September 19, 2026
At Meta Music Education, each lesson time is reserved specifically for the student and teacher. Because our teachers prepare for every scheduled lesson and hold that time exclusively for the student, we have a firm cancellation and rescheduling policy.
1. 24-Hour Cancellation Rule
Students must provide at least 24 hours' notice to cancel or reschedule a lesson.
Cancellations or rescheduling requests made 24 hours or more before the scheduled lesson are considered timely and may qualify for a make-up lesson, subject to the limits outlined below.
Cancellations made less than 24 hours before the scheduled lesson are considered late cancellations and will be treated as a used lesson.
2. One Make-Up Lesson Per Month
Students may receive one make-up lesson per calendar month when the original lesson is cancelled with at least 24 hours' notice.
Make-up lessons:
Are subject to teacher and studio availability.
Must be scheduled with Meta Music Education.
Are limited to one make-up lesson per student per month.
Do not accumulate or roll over to future months.
Must be used within the applicable make-up period established by Meta Music Education.
A timely cancellation does not guarantee a specific make-up time. Make-up availability depends on the schedules of our teachers and studio.
3. Late Cancellations
A cancellation made less than 24 hours before the scheduled lesson is considered a late cancellation.
Late cancellations count as a used lesson and do not qualify for a make-up lesson or credit.
We understand that genuine emergencies can occur. Exceptions may be considered at the discretion of Meta Music Education.
4. No-Shows
A no-show occurs when a student does not attend a scheduled lesson and does not provide the required notice.
No-shows are considered used lessons and do not qualify for a make-up lesson, credit, or refund.
Because the teacher has reserved that time specifically for the student, the lesson cannot be transferred to another date.
5. Late Arrival
Students are expected to arrive on time for their scheduled lessons.
If a student arrives late, the lesson will normally still end at the originally scheduled time. The missed portion of the lesson will not be added to the end of the lesson and will not qualify for a make-up.
6. Rescheduling
Rescheduling requests must be made at least 24 hours before the scheduled lesson.
A rescheduled lesson is subject to teacher and studio availability. The new appointment is not considered confirmed until Meta Music Education confirms the new time.
Repeated schedule changes may be limited if they interfere with maintaining a consistent lesson schedule.
7. Teacher or Studio Cancellations
If Meta Music Education or a teacher must cancel a scheduled lesson, the studio will provide appropriate notice whenever possible.
Lessons cancelled by Meta Music Education will not count toward the student's monthly make-up limit. We will work with the student to arrange a replacement lesson or another appropriate resolution.
8. Trial Lessons
Trial lessons may have separate cancellation, rescheduling, and deposit requirements that are communicated during the booking process.
If a trial lesson requires a deposit, the terms presented during booking will apply.
9. Memberships and Lesson Packages
This policy applies to regularly scheduled lessons unless different cancellation terms are specifically stated in the student's membership, lesson package, promotional offer, or enrollment agreement.
Where another written agreement contains different cancellation or make-up terms, those specific terms will apply.
10. How to Cancel or Reschedule
To cancel or request a schedule change, please contact Meta Music Education as soon as possible and at least 24 hours before your scheduled lesson.
Phone: 404-458-6382
Email: [email protected]
Please include:
Student's name
Scheduled lesson date and time
Teacher's name, if applicable
Whether you are cancelling or requesting to reschedule
11. Policy Acknowledgment
By scheduling and maintaining lessons with Meta Music Education, students and/or their parents or guardians acknowledge and agree to follow this Cancellation & Rescheduling Policy.
This policy is designed to protect the reserved time of our students and teachers while providing reasonable flexibility for occasional schedule conflicts.
Meta Music Education reserves the right to update this policy from time to time. The most current version will be posted on our website.
Questions?
If you are unsure whether a cancellation qualifies for a make-up lesson, please contact our front desk before cancelling whenever possible.
Meta Music Education
227 Sandy Springs PL NE #362
Sandy Springs, GA 30328
404-458-6382
[email protected]