Policy info

Make up Lessons

 

We understand that you have a busy schedule and there will be times when you need to cancel or reschedule a lesson.  You'll automatically get a make up credit for any lesson rescheduled 36 hours in advance.  Our student portal gives you  complete access to our calendar so you can reschedule lessons in a snap.  Better still, make up credits never expire as long as you're a student with us, so there's no time pressure to redeem them.  Whenever you're ready, the make up credits will be waiting for you.

In the era of Covid and an increased awareness of illness transmissibility, you will never be held accountable for lessons rescheduled because of health-related issues.  Never, never ever.  If you have any reason to suspect that you or someone in your family is showing symptoms of Covid or has been in close contact  of someone that has tested positive or is showing symptoms, all you need to do is let us know and we will take care of it for you.

Discontinuation

At Meta Music, we don't do long term contracts.  In the event that you need to pause lessons, we ask for the industry standard 30 days notice.  Notably, we don't count the notice from billing cycles.  This works in your favor because, upon notification, we count 4 lessons into the future and pause billing from there.  This almost always means a prorated final bill instead of the regular monthly charge.  

Importantly, you will get make up credits for any unused lessons that will always remain on your account when you're ready to return.  

In everything we do, we prioritize taking care of our students and families.  30 days notice is standard within the industry to protect and offer predictable income for the teachers.  Our policy takes that in to account while also respecting and acknowledging you and your unique situation.

Damaging Property

Although extremely rare, if you or your child breaks any of our equipment, gear, or instruments due to negligence or reckless behavior, you will be responsible to replace the items in question.