© 2019-2020 Meta Music Education. All rights reserved.

Meta Music Policies and Procedures

 

Billing Agreement:  

The cost of Weekly Lessons is $235/month which is billed on the 1st of each month to the credit/debit card on file.  If less than 4 weeks are remaining during the first month of lessons, you will only be billed for the prorated amount for the remaining lessons in that month, with the regular rate beginning on the first of the following month.  There is no registration fee because registration fees are lame. 

 

Rescheduling Lessons/Cancellation Policy:  Make up credits are issued for lessons cancelled or rescheduled with a minimum of 36 hours notice.  For best results, please use the Student Portal to make any changes to your schedule.  In the event of emergencies and illness, please call the studio

 

Student Portal: After signing up for lessons, you will receive an email containing information about how to access the student portal.  It is very important that you become familiar with the portal because it is by far the most convenient way to manage your schedule and monitor lesson notes and studio announcements/correspondence, so please let us know if you have any trouble at all.  Each family is required to activate their account, but the process is very simple so don’t worry.  We strongly recommend bookmarking the link and saving the login details to make accessing the portal as easy as opening an app.  

 

Pro Tip: On your phone and tablet, you can save the login page to your home screen and it will actually function like an app

Pro Tip #2: The landing page for your account won't give you much useful information.  Navigate to the calendar using drop down menu on the left to see your schedule and any available make up lessons.

 

Discontinuing lessons: We require the industry standard notice of 30 days if you decide  to discontinue lessons. If applicable, you will be billed for any remaining lessons within that 30 day window.  If you are unable to attend the remaining lessons within the discontinuation period, those lessons will be stored as make-up credits that will not expire and can be used at a later date or transferred to another family.

Email/Text Correspondence: By signing this agreement, you agree to allow the scheduling system to automatically send lesson reminders and important information via email and/or text.  You may change these settings once you have accessed your student portal, but we strongly recommend leaving the default reminder settings in place.  

 

Damaged Equipment Policy: If the student damages or breaks any equipment, gear, or decor, you agree to pay to have the items replaced or repaired.  If the damage is due to reckless or intentional behavior, we reserve the right to suspend the student without refund until the items have been paid for or replaced.

 

Photo Release Waiver: By registering for lessons, you give Meta Music permission to take photos or video that may include you and/or your dependants for use on social media or other occasional marketing purposes.  If you are in the witness protection program, please let us know.