Policies & Essential Information

 

​Membership Terms

  • All membership plans are billed every 4 weeks to the card on file and renew automatically until notice of intent to discontinue is provided either via email or by filling out a form in the office.  Discontinuation procedures are outlined in a subsequent section.  

  • Your membership rate will never increase while you are actively enrolled.  However, if you pause or discontinue membership you will be subject to the current rates at the time of membership reactivation.

 

Rescheduling lessons  

 

  • For best results, all routine rescheduling matters should be done through the student portal.  More information on the student portal is provided in the next section.

  • A make-up credit will automatically be provided for any lesson rescheduled more than 36 hours in advance of the scheduled lesson time.  

  • Instead of rescheduling, consider a virtual lesson.  Virtual lessons are especially useful in cases of mild illness, bad weather, traffic, or if you just don't feel like leaving your house!

  • If you need to reschedule a lesson with less than 36 hours notice and believe that the situation warrants an exception due to illness or family emergency, please notify the office as soon as possible. 

  • If you have any reason to suspect that you or anyone in your family is showing symptoms of Covid-19 or any other contagious illness, please arrange for the lesson to be done virtually or reschedule the session.

 

Email/Text Correspondence

  • By signing this agreement, you agree to allow the scheduling system to send lesson reminders and important information via email and/or text.  You may change these settings once you have accessed your student portal, but we strongly recommend leaving the default reminder settings in place.

 

Photo Release Waiver 

  • From time to time we will take photos and videos from around the studio to use on our website and social media etc.  By signing up for lessons or attending any Meta Music event, activity, or shindig, you agree to allow us to use images which may include, fully or partially, you and/or your children.  If you have specific circumstances such as participation in a witness protection program that we should know about, you must notify us in writing so we may honor your request.

 

Damage Policy

  • If you or your child damages any equipment, gear, furniture, decor, or instruments you agree have the items in question replaced or repaired.  If the damage is due to reckless or intentional behavior, we reserve the right to suspend the student without refund indefinitely or until the items have been restored or replaced.

 

Discontinuation

  • To discontinue membership, notice of intent to discontinue must be submitted to the office via email or by filling out a form in the office. 

  • Upon receipt of notice, we will count 4 lessons into the future and pause billing from there.  Any remaining charges will be prorated accordingly and no further action will be required on your part.

  • If you aren't able to redeem all your make up credits before pausing lessons, don’t fret!  Any unused make up credits will still remain in the student’s account, associated with their scheduled teacher, which can be redeemed at any time.

  • You may discontinue membership at any time given the standard discontinuation procedures.  However, recurring lesson spots are reserved for active members only.  If you are not an active member, you are free to redeem make-up credits in the same way that you normally would but we can not reserve a weekly day/time on the calendar to accomplish this task.  In other words, you can not keep your recurring lesson spot to 'get caught up on make-up credits' if you discontinue membership.

  • If you are concerned about accumulating make-up credits, please speak with someone in the office and we'll be happy to help!